Global Natural Stones LLC in Springboro, OH Closed now

Reviews about Global Natural Stones LLC

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  August 26, 2019, by Robert Lilly
  We purchased granite for a small kitchen renovation. My daughter was home from college so she and my wife went to pick out the color. The owner was standing right beside them at the slab they picked out, and they showed him the corner they wanted for the island. I opted for them to install the overhang brackets for the island because I just installed brand new custom made maple cabinets, and if any thing happened during installation I wanted to be protected. ($150 for 3 brackets and another $150 for the installation.) Installers showed up the day before the granite install and here's where the fun began. I had to tell them HOW , not where ,to install the brackets. They didn't have the required materials to do it correctly. No wood, tape, glue or screws. I then noticed a reciprocating saw in their bucket. No way I was letting anyone hack into my brand new cabinets with that, a hammer and chisel. I contacted the store and spoke with Kevin. I told him the installers didn't know what they were doing and that I would be installing the brackets myself. I asked for a refund of the installation cost and he said no problem. Next day granite installers showed up. They did a good job on the installation side of things. My daughter came into the kitchen and right away said " that's not the piece mom and I picked out for the island" I sent a picture to my wife and she said that's not what they picked out. Not only was it the wrong piece, but it had a 1 1/2 x 1/4 gouge on one of the edges. I contacted the owner and he said that's what my wife and daughter picked out because that's what HE wrote down. Unbelievable. I then asked him about my refund for the bracket install and he would only give me back half because " the guys showed up and you should have let them TRY to install them" Sorry, but I wasn't about to,let them hack on my new cabinets, especially because the brackets are visible coming up from the basement. He then told me that " I'm too particular " I finally calmed down my wife over the island, and set up,an appointment for them to come repair the damage in the granite. They never showed up. I talked to Kevin the next day and he told me the crew ran over time on a prior job, but they should've called me and then he apologized. A few days later the owner (Panna) contacted me to set another time to come repair the damage. When I ask him why the crew never showed up, he told me that the crew lost my paperwork and that both guys had forgotten their cell phones. I'll let the reader decide which story is true. Funny how I wasn't paid any money for the no show on his crew. I guess only his time is worth money. Finally a crew shows up to fix the island ( 1 hour late) . They came through my house ( brand new flooring) with snow covered shoes getting water everywhere. He put a few drop of crazy glue on the gouge and then scraped it with a razor blade. Took him 5 minutes. It looks 10 times worse than before. Then he said "that's the best I can do" . It took me twice as long to clean up the floor as did the the repair. I contacted the store, but then my wife and I decided we didn't want any of his employees back in our house ever again. I gave them a chance to properly repair it once. I'll try the repair myself and if I'm not happy with it, I'll have to hire a granite repair specialist to come fix it. ( You know, a proper repair. Ground up granite mixed with epoxy, dry sanded, wet sanded, polished, buffed, then sealed.) In summary, if you don't have any problems, you'll probably be happy with your purchase. If you do have any problems, you're pretty much on your own because you have to pay in advance of installation. I'm sure the owner will retort my review and say "we got everything we paid for ". You'll have to decide for yourself because apparently, the customer is always at fault if there is a problem.